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Frequently Asked Questions
Find answers to common questions about our jewellery, ordering process, shipping, and after-sales services.
About Our Jewellery
What types of jewellery do you offer?
We offer a comprehensive range of premium jewellery including Diamond Jewellery (engagement rings, necklaces, earrings, bracelets), Gold Jewellery (22K and 18K designs, bangles, chains), Wedding Jewellery (bridal sets, mangalsutra), Minimal Collection for everyday wear, and exclusive Signature Creations for those seeking unique, custom pieces.
Are your diamonds ethically sourced?
Absolutely. We are committed to 100% conflict-free diamonds. All our diamonds are ethically sourced from certified mines and come with proper documentation ensuring transparency and responsibility throughout the supply chain. We adhere to the Kimberley Process and maintain strict ethical standards.
What is hallmark gold?
Hallmark gold is gold that has been tested and certified by an authorized assaying center. It guarantees the purity of gold as claimed. All our gold jewellery comes with BIS hallmark certification, ensuring you receive genuine quality gold with the purity level stated (22K, 18K, etc.).
Do you provide certificates with your diamonds?
Yes, all our diamonds come with internationally recognized certification from reputable gemological laboratories. These certificates detail the 4Cs (Cut, Clarity, Color, and Carat weight) along with other quality characteristics, ensuring complete transparency about your purchase.
Orders & Customization
Can I order custom-designed jewellery?
Yes! Our Signature Creations service allows you to work directly with our master craftsmen to create bespoke jewellery pieces. From engagement rings to anniversary gifts, we can bring your vision to life. Contact us to discuss your custom design requirements and get a personalized quote.
Do you accept bulk orders?
Absolutely. We specialize in high-volume manufacturing and can fulfill bulk orders for retailers, jewellery stores, and wholesale buyers. Our efficient production processes ensure timely delivery without compromising on quality. Contact our sales team for bulk pricing and lead times.
What is the minimum order quantity?
For individual purchases, there is no minimum order quantity. For wholesale and bulk orders, minimum quantities vary depending on the product type and customization requirements. Please contact our sales team for specific details regarding bulk orders.
How long does it take to complete a custom order?
Custom order timelines depend on the complexity of the design and current production schedule. Simple customizations typically take 2-3 weeks, while intricate bespoke pieces may require 4-6 weeks. We will provide you with an accurate timeline once we understand your specific requirements.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. Our efficient logistics network ensures secure delivery to customers across the globe. All international shipments are fully insured and come with tracking information. Shipping costs and delivery times vary by destination.
How is my jewellery shipped?
All jewellery is carefully packaged in premium, secure packaging to prevent damage during transit. We use trusted courier partners who specialize in handling valuable items. Every shipment is fully insured and requires signature upon delivery.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking number via email and SMS. You can use this to monitor your shipment in real-time through our courier partners platform.
Quality & After-Sales
What quality assurance do you provide?
Every piece undergoes rigorous quality control including multiple inspections during production, final quality verification by certified gemologists, proper certification and documentation, and secure packaging. We maintain the highest standards to ensure you receive only the finest quality jewellery.
Do you offer lifetime maintenance?
Yes! We provide complimentary lifetime maintenance and polishing services for all jewellery purchased from us. This includes professional cleaning, polishing, and minor repairs to keep your pieces looking as brilliant as the day you received them.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your jewellery, please contact us within 7 days of delivery. Custom-made pieces may have different return terms. Please refer to our detailed return policy or contact customer service for specific information.
How do I care for my jewellery?
To maintain the brilliance of your jewellery: store pieces separately to prevent scratching, avoid exposure to chemicals, perfumes, and harsh cleaning agents, remove jewellery before swimming or exercising, clean regularly with a soft cloth, and bring your pieces to us periodically for professional cleaning and inspection.
Pricing & Payment
How is jewellery priced?
Our pricing is transparent and based on current market rates for gold and diamonds, plus making charges. Diamond prices depend on the 4Cs (Cut, Clarity, Color, Carat). Gold jewellery is priced based on weight, purity, and design complexity. We provide detailed breakdowns with every quote.
What payment methods do you accept?
We accept multiple payment methods for your convenience including bank transfers, credit and debit cards, digital payment platforms, and for large orders, we can arrange flexible payment terms. All transactions are secure and encrypted.
Do you offer any financing options?
For significant purchases, we can discuss payment plans and financing options. Please contact our sales team to learn about available options that suit your budget and requirements.
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